Privacy Policy

How we collect, use and protect the personal data you share with the shelf.

Who we are

TRUSTY PET SUPPLIES LIMITED (company number 11725959), registered at 16 Station Road, Mickleover, Derby, Derbyshire, United Kingdom, DE3 9GH, is the data controller for this website, trutypet.shop.

What we collect

Contact details you enter — name, email and phone.
Shipping details you provide when reserving a restock.
Messages you send through the contact form.
Basic technical data such as browser type and pages viewed, used to keep the site working.

We do not request or store card or payment details on this site. A payment provider is pending and no payment is collected here.

How we use it

To respond to enquiries and reserve or fulfil orders.
To send order and dispatch updates by email.
To meet our legal and accounting obligations.

Sharing

We share data only with the couriers and service providers needed to ship your order and run the site, and where required by law. We do not sell your personal data.

Your rights

You may ask us to access, correct or delete your personal data. Contact support@trutypet.shop and we will respond in line with applicable data protection law.

Cookies

We use only the cookies and local storage needed to remember your restock drawer and keep the site functioning. No advertising trackers are used.

TRUSTY PET SUPPLIES LIMITED · support@trutypet.shop · +44 7992330070